§1 SUBJECT MATTER OF THE RULES AND REGULATIONS
(1) The Rules and Regulations set out the rules for the provision of services, liability and stay in Maximus Spa and are an integral part of the agreement which is concluded by making a booking or paying an advance or full payment for a stay at Maximus Spa. By doing so, the Guest confirms that he/she has read and accepts the terms and conditions of the Regulations.
(2) The Rules and Regulations apply to all Guests staying at Maximus Spa.
(3) The Rules and Regulations are available for inspection at the Reception of Maximus Spa as well as on the Maximus Spa website: www.maximus-spa.pl.
(4) The Rules and Regulations shall apply in full unless otherwise provided by mandatory provisions of Polish law.
§2 A DAY OF STAY
(1) A room is rented for a day.
(2) A day is defined in the high season according to the valid price list, i.e. from 16:00 to 11:00 on the following day, and in the low season from 14:00 to 11:00 on the following day.
If you do not check out by 11.00 a.m. Maximus Spa will charge you for the next day according to the current price list.
§3 RESERVATION, TERMS OF PAYMENT AND CHECK-IN
(1) The basis for check-in of a Guest is presentation of a photo identification document to the Reception employee and, in the case of check-in of a child of age entitling to a discount, documentation of the child's date of birth, under pain of losing the right to the discount.
(2) A guest of Maximus Spa may not transfer the room to a third party, even if the period for which he/she has paid the fee has not expired.
(3) Persons not registered at Maximus Spa may guest the room from 8:00 a.m. to 10:00 p.m., only upon prior notification to the reception of such person by the Guest.
(4) Maximus Spa, for the sake of other Guests, may refuse to accommodate a Guest who, during a previous stay, has grossly violated the Rules and Regulations, in particular by causing damage to the property of the facility or the Guests' property, damage to the Guest's person, Maximus Spa employees or other persons staying at Maximus Spa, or by disturbing the quiet of the night or otherwise violating the Maximus Spa Rules and Regulations.
5. Maximus Spa reserves the right to charge a credit card pre-authorisation at check-in or to collect a cash deposit in the amount due for the entire stay.
6. a reservation is guaranteed if a prepayment of 30% of the value of the services provided is made by the date specified in the booking confirmation. Failure to make a prepayment results in cancellation of the reservation. The prepayment is booked in full and assigned to a specific booking number given in the title of the transfer. Special requests, i.e. the choice of a particular room or floor, will be realised upon payment of a fee of PLN 500.00 for each reservation.
7th Maximus Spa is not responsible for the need to change the location of a room given during the booking if it is of the same standard.
(8) The balance of the amount due resulting from the services ordered in the booking should be paid by the Guest in advance no later than on the day of arrival at Maximus Spa.
9. Maximus Spa reserves the right to cancel a booking at any time in the event of fortuitous events beyond its control. It shall then undertake to make an alternative offer or refund the amount paid.
(10) In the event that a Guest cancels their stay during the course of a day, Maximus SPA will not refund the fee for the day. However, for the remaining nights, 50% of the amount paid for the unused nights will be refunded to that Guest.
(11) The Guest has the right to cancel the stay subject only to the loss of the deposit paid, which may be deducted by Maximus Spa to compensate for costs incurred or income foregone.
(a) cancellation of the stay that is related to the refund of the deposit must be made in writing.
b) irrespective of the date of cancellation of the ordered stay, in each case the Guest will be charged a handling fee of PLN 100.00 (one hundred zlotys 00/100) for each booking (each room booked).
c) the advance payment in case of cancellation before 31 days before the start of the stay shall be returned in full after deduction of the handling fee indicated in par. 3 para. 12 lit. b
d) in the event of a cancellation between 30 and 11 days before the start of the stay at Maximus Spa, the deposit shall be reimbursed 50% after deducting the handling fee indicated in par. 3 paragraph 12 letter b
e) the deposit for cancellations made between 10 days before the start of the stay at Maximus Spa is non-refundable.
f) in the case of group bookings, i.e. a minimum of 3 rooms, a separate deposit of 30% each must be paid for each room booked. A separate reservation number will be assigned to each room. In the event of cancellation of any of the rooms, the deposit for that room will be forfeited in full.
g) The above conditions do not apply when booking a stay in a non-refundable offer.
h) The above conditions also do not apply in the case of reservations made through booking portals, in which case the rules and regulations for making such reservations on their websites shall apply.
12 Package stays are booked on specific dates.
a) Reservation dates may only be changed with the consent of Maximus SPA, taking into account the occupancy and capacity of the facility, no later than 21 days before the planned, booked date of the stay.
b) In the event of a change to the booking date, the prices and charges agreed for the new date of stay shall apply. Par. 3 para. 12 lit. b shall apply accordingly.
c) In the event of a change in the date of a stay confirmed by a prepayment, Maximus SPA will charge a handling fee of PLN 100 for each person included in the reservation.
(13) All fees for services provided by Maximus Spa should be paid no later than upon check-out from Maximus Spa.
(14) The prices of services are contractual and include VAT.
(15) Each Guest, apart from the fees for Maximus Spa, is additionally obliged to pay a tourist tax for each day of stay according to the current rate resulting from the resolution of the Municipal Council of Dziwnów.
(16) Making a booking and making an advance payment or payments in advance signifies acceptance of the above conditions.
The advance payment shall be refunded within 14 days to the bank account indicated in the resignation notification, if there are conditions specified in § 3 of the Regulations.
§4 DISCOUNT CARDS/VOUCHERS
1) Any Guest who spends a minimum of 21 days at Maximus Spa is entitled to receive a ‘silver loyalty card’ entitling them to a 5% discount on the price of their stay (accommodation + meals).
(2) Any guest holding a ‘silver loyalty card’ who spends a minimum of 28 days at Maximus Spa after receiving it, has the right to exchange the ‘silver loyalty card’ for a ‘gold loyalty card’ entitling them to a 10% discount on the price of their stay (accommodation + meals).
(3) The discount card is not valid for promotional stays, special offers and package stays.
(4) The conditions for the use of vouchers are specified in the voucher. Reservations must be made no later than 14 days before the planned arrival.
(5) The voucher may only be returned for reasons attributable to Maximus Spa. In all other cases, the voucher price is non-refundable.
6. in the event of cancellation of a stay booked on the basis of a voucher, §3 pts. 10-11.
§5 SERVICES
(1) Maximus Spa provides services in accordance with its offer.
(2) In the event of any concerns regarding the quality of services, the Guest is requested to report them immediately to the Reception, which will enable the staff to improve the standard of services provided.
(3) Maximus Spa is obliged to provide Guests with:
- conditions for full and unhindered relaxation,
- safety of the stay, including the safety of keeping information about the Guest in confidence,
- professional and courteous service in the scope of all services provided at Maximus SPA,
- cleaning of the room and performance of necessary repairs of appliances during the Guest's absence, unless the Guest leaves a ‘do not disturb’ tag on the door handle, and in his/her presence only if he/she wishes to do so and does not display the ‘do not disturb’ tag,
- cleaning of the room takes place at the Guest's request every day from Monday to Saturday between 10.00 a.m. and 2.00 p.m. (except holidays). Maximus Spa changes the bed linen no more than once every 8 days. At the Guest's request, after each notification at the reception, the bed linen may be changed more often for an additional charge of PLN 25.00 per set of bed linen.
(4) In addition, at the request of the Guest, Maximus Spa provides the service of keeping money and valuables in the facility's depository during the Guest's stay at Maximus Spa subject to § 7(4) of the Regulations.
§6 RESPONSIBILITY OF GUESTS AND THEIR RIGHTS AND OBLIGATIONS
(1) Children under the age of 12 should be in the Maximus Spa under the constant supervision of their legal guardians. Legal guardians are financially responsible for any damage caused by their children.
(2) Guests shall be held fully financially responsible for any damage or destruction of Maximus Spa equipment and technical facilities caused by them or their visitors. Maximus Spa reserves the right to charge the Guest's credit card for the damage caused after his/her departure or to seek legal redress.
(3) In the event of a breach of the Rules, Maximus Spa may refuse to provide services to the offending person. Such a person is obliged to immediately comply with the demands of Maximus Spa, to pay for the services provided so far, to pay for any damage and to leave Maximus Spa.
(4) Each time a Guest leaves the room, for safety reasons, he/she should switch off the TV, turn off the lights, turn off the taps and close the windows and doors.
5. the Guest, in order to enable proper cleaning of the room, in particular bedding, is obliged not to keep any private belongings on the bed under pain of the Maximus Spa staff assuming that the Guest does not wish the bed to be made up and withdrawing from this service.
(6) The Guest using the dining room is obliged to show their residence card. The Guest is entitled to enter the dining room once during each meal. In the case of buffet meals, the Guest has the right to use the buffet without limits, maintaining the principle of one-time entry to the dining room.
(7) Maximus SPA has a statutory right of lien on items brought by Guests to the facility in the event of a delay in payment for a stay or non-payment for services provided.
8. Maximus Spa shall not be liable for improper performance or non-performance of services which were offered by external entities to Guests, e.g. optional events, excursions, car rental, etc.
9.1 Maximus Spa reserves the right not to make refunds for services ordered by a Guest and not performed in part or in whole for reasons attributable to the Guest. In the event of a Guest's absence from an ordered treatment, in spite of a prior booking and the Guest's failure to cancel this booking within 1 hour before the planned treatment, the Guest shall be obliged to pay 50% of the price of the planned treatment. For this purpose, the account of the room occupied by him/her will be debited with the amount indicated in this point.
On the day of the end of the stay, the Guest is obliged to check-out, i.e. to collect the room and return the key card issued, as well as settle all liabilities towards Maximus Spa incurred during the stay. In the event of losing a key card, the Guest is obliged to pay a fee of PLN 50.00 for each lost card.
§7 LIABILITY OF MAXIMUS SPA
(1) Maximus Spa shall be liable for loss of or damage to items brought in by persons using its services only to the extent provided for by the Civil Code.
(2) The Guest shall notify the Reception of the occurrence of the damage as soon as it is discovered.
(3) Maximus Spa shall be liable for the loss of or damage to money, securities, valuables, valuable items or items of scientific or artistic value only if such items have been deposited at the facility.
(4) Valuables referred to in subparagraph (3) shall be deemed to be objects of a value greater than PLN 1,000.00 (one thousand), including in particular: bicycles; mopeds; electric scooters, etc.; electronic devices, jewellery, works of art.
(5) Maximus Spa reserves the right to refuse to accept items of high value, significant sums of money, items that threaten safety and bulky items that cannot be placed on deposit.
(6) Maximus Spa shall not be liable for damage to or loss of a car or other vehicle belonging to a Guest, items left in it or live animals, regardless of whether such vehicles were parked on Maximus Spa premises or off Maximus Spa property.
7 Maximus Spa shall not be liable for any limitation of the offer, cancellation or cancellation of the facility's services arising due to force majeure, orders or decisions of competent public, governmental or local authorities, services, inspections or guards.
§8 RETURN OF ITEMS LEFT BEHIND
(1) Personal belongings left in the room by the departing Guest shall be sent back to the address indicated by the Guest at the Guest's expense.
(2) In the event that the Guest does not receive an instruction to return the items left behind, the facility will store the above items at the owner's expense for a period of one month, after which time the items will become the property of Maximus Spa. Food items will be disposed of on the day of check-out.
§9 NIGHT QUIET
(1) Maximus Spa has a curfew from 10:00 p.m. to 7:00 a.m., excluding events organised by Maximus Spa.
(2) Guests attending events are required, outside of the Maximus Spa designated entertainment area, to observe the facility's curfew and act with respect for other Guests in the facility.
§10 COMPLAINTS
(1) Guests have the right to lodge complaints if they notice any deficiencies in the quality of services provided.
(2) All complaints shall be received at the Reception; a written form is required for each complaint or else it will not be considered.
(3) A complaint should be made in writing immediately after noticing any deficiencies in the standard of services provided.
(4) Complaints will be considered on an individual basis and the Guest submitting the complaint will be informed of the manner of their consideration and settlement.
(5) Complaints lodged more than 30 days after the end of the stay will not be considered.
§11 ADDITIONAL PROVISIONS
(1) Maximus Spa does not accept the presence of animals in the resort. In the event that an animal is found to be on the premises despite the prohibition, Maximus Spa has the right to charge the Guest an additional fee of PLN 200 per day. In addition, Maximus Spa in such a case reserves the right to immediately terminate the contract in accordance with par. 6(3).
(2) Smoking is strictly prohibited in the Maximus Spa and its immediate surroundings except in designated areas intended for this purpose. In the event of a breach of this prohibition, the Guest will be charged an additional fee of PLN 500 for ozone treatment of the room or other premises where this prohibition has been breached.
(3) Hazardous goods - weapons and ammunition, flammable, explosive and illuminating materials - may not be stored in Maximus Spa rooms. In addition, for fire safety reasons, it is prohibited to use heaters, electric irons and other similar devices which are not part of the facility's equipment.
(4) Canvassing and door-to-door selling is prohibited on the Maximus Spa premises.
(5) Excessive noise in the Maximus Spa premises, causing unpleasant odours or other things that disturb, harm or annoy other Maximus Spa Guests, including disturbing the quiet hours of the night, is prohibited under the penalty set out in par. 6(3) In the event of a disturbance of order - quiet at night on the premises of Maximus Spa, Guests have the right to notify the Police of the stated offence.
(6) Guests are not permitted to make any changes to the Maximus Spa rooms and their furnishings, other than slight rearrangement of furniture and equipment, not affecting their functionality and safe use.
(7) It is strictly forbidden in the Maximus Spa facility to take food and dishes out of the dining room and bar. It is possible to purchase takeaway dry provisions for PLN 20.00.
In the Maximus SPA café/bar it is strictly forbidden to bring in and consume beverages not purchased at the Maximus SPA facility. A fee of PLN 200 will be charged each time drinks (alcoholic and non-alcoholic) are brought in and consumed.
(9) In the event of revealing in the Guest's room persons for whom the appropriate fee has not been paid, Maximus Spa may apply an additional fee in the nature of a contractual penalty in the amount of 200% of the fee for the room in accordance with the price list in force at the time.
(10) The Guest agrees to the storage and processing of his/her personal data in accordance with the Personal Data Protection Act (Journal of Laws of 2018, item 1000 as amended) by MIRDAJ S.C. M. Cieślewicz, J. Kunach, A. Kunach for the purposes necessary for the Guest's stay at Maximus Spa, the Guest's use of other services provided by the facility, in particular for registration purposes and the inclusion of the Guest's data in the Maximus Spa database. The Guest has the right to access and correct his/her personal data (RODO rules).
